Virgin Mobile, a subsidiary of Bell Mobility, is a bad corporate citizen

For over a year, I had an account with Virgin Mobile. I do not like to use a phone, but I had to have one. Now in remote areas, I can rarely get coverage. My account had some remaining funds when I found that out. Acknowledging it was a prepaid account, I did not think I could get my money back, I was hopeful that the money I spent wasn't going to waste. 

Unfortunately, Virgin Mobile was of no help. They did not follow up on my communications, that is I had to call back, and then later write an e-mail. In fact I felt I needed to get the message below in writing for completing the task.

Fortunately, I did find a website that listed organisations that can receive donations via SMS.

Mobile Giving Foundation lists a few organisations.

Here was my request:

I contacted Virgin mobile by phone last month to request that the remainder of my balance be transferred to a charity such as the one on the Virgin Mobile website http://www.virginmobile.ca/en/members-lounge/regen.html?itcid=FOT:34

I learnt that most I do not have a signal the majority of the time, and therefore will not be able to use the phone.

The customer service agent said I would be contacted by e-mail with instructions on how to transfer the balance, however I haven't received a message.

Please advise how the remainder of my account balance can be transferred to a charitable organisation.


Thank you, 

Here is Virgin Mobile's response:

A pleasant day to you,
Thank you for taking time to write to us.  This is Melissa from Virgin Mobile.  I will be very glad to assist you on your email inquiry on how you could donate your account balance to charity.
Upon reviewing your account, I do see that you were able to call us  and spoke with one of our Customer Service representatives regarding this matter.

I  was also able to verify that your case has already been escalated to our Billing department for further possible resolution.  In line with this, our Billing team had said that " We have no way to refund your  balance and if they would like to donate it, you will have to use your own resources to find a method to donate (such as a SMS donation).  However with Virgin, weare not affiliated with any as of this time and  this is not a service offered by us.  Sorry about that.
The reference Case I.D. # is  XXXXXXXX.
For further assistance or concerns, feel free to give us a call at 1.888.999.2321 or 611 from your handset and one of our Customer Care specialists will be glad to help you.
We're open from 9:00 am to 9:00   P.M - Monday to Saturday and 10:00 am to 7:00pm (EST) ¿ Sunday.
I hope I was able to assist you with this information.  Take care and have a great day ahead!
Regards,
Melissa
VMC Team